Shipping Policy
At Elio, we aim to deliver your orders quickly and efficiently. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 3-7 business days (excluding weekends and holidays).
- Customized or made-to-order items may require additional processing time.
2. Shipping Methods & Delivery Time
Shipping can take up to 3-5 days depending on the country through Aramex or DHL.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
4. International Shipping
- We ship worldwide! However, delivery times and costs vary depending on the destination.
- Customers are responsible for any customs duties, taxes, or import fees.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
6. Lost or Delayed Shipments
- Ountha Line is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
- If your package is lost or significantly delayed, please contact us at zz.elio.hadi@gmail.com, and we will assist you.
7. Address Errors
- Please ensure your shipping address is correct at checkout.
- Ountha Line is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
For any shipping-related inquiries, feel free to contact us at zz.elio.hadi@gmail.com